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Terms and Conditions

About Us

We Pharmartel Limited trading as Essentials Pharmacy ( Registered office 2nd Floor Grove House, 55 Lowlands Road, Harrow, Middlesex, United Kingdom, HA1 3AW) are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at [email protected].
Address and contact information
Pharmartel Ltd t/a Essentials Pharmacy
169 Drury Lane
Covent Garden
0207 404 8808
VAT number: 839885653
Registered company number: 4952479

This website is copyrighted and no part of it (including images, text, descriptions or intellectual property) may be reproduced without the written permission from In particular, we draw your attention to the Liability clause. By accessing or using our website and by clicking to indicate you have read and agreed these terms when ordering, you agree to be legally bound by these terms and conditions as they may be modified and posted on our website from time to time.

Without prejudice to the above, by using or accessing our website, you agree to be legally bound by these terms and conditions of use as they apply to your use of or access to our website.

If you do not wish to be bound by these terms and conditions then to keep our insurance costs (and thus costs to you to a minimum) you may not use our website.

Making a Purchase

To order a product you will need to follow the ordering procedures set out on the website. Details of our prices for the products, and the procedures for payment and delivery are displayed on our website. Any times or dates stated on our website for delivery are estimates only and we are very much reliant on our suppliers. We will make all reasonable effort to deliver goods within the time specified, but do not accept liability for any failure to deliver within that time.

You will be charged the current price for buying goods from our website at the date you place your order. 
All prices are displayed on our website and are inclusive of VAT. If you are shopping from anywhere outside the UK, place your order and your credit card company will convert the transaction to your own currency. 

A delivery charge is added as stated in the Delivery Information section on our website. If making multiple orders during 3 for 2 promotions no refunds will be given on postal costs incurred.

We are entitled to refuse any order placed by you. If your order is accepted, we will confirm acceptance to you by issuing an Order Confirmation e-mail to the e-mail address you have given us on registration or on ordering, providing it is the correct email address. The order will then be fulfilled by the date set out in the Order Confirmation e-mail or, if the Order Shipped e-mail does not contain such a date, within 30 days. We do reserve the right to cancel/refund any orders in full or patially prior to dispatch of goods due to unforseen circumstances.

You undertake that all details you provide to us for the purpose of purchasing goods or services which may be offered by us on our website will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any goods or services. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.

Internet offers relate to Internet transactions only and may not be available in store. Likewise, temporary or local special offers in store do not apply to Internet prices unless expressly specified.

Plesae note that we cannot accept orders for quantities more than 6 of the following brands: La Roche Possay, Vichy, Roger and Gallet

Transaction Security

All credit card transactions are handled by SagePay.

All transaction information passed between merchant sites and the SagePay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the SagePay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. 

Encryption and Data Storage - Once on our systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so. No individuals within SagePay are able to decrypt transaction information or cardholder data.

The following applies to any information you provide to us, for example during any registration or ordering process: You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through our website by us.
If you obtain or choose to buy Products through our website then we may collect information about your buying behaviour and if you send us personal correspondence such as e-mails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these terms and conditions as ‘Personal Information’. You must ensure that the Personal Information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. For more information about how we deal with your Personal Information, please read our privacy policy.

By accepting these terms and conditions, you agree to the processing and disclosure of the Personal Information for the Purposes.
You warrant and undertake that you will not use our website for any purpose that is illegal or is prohibited by these terms and conditions. If you breach these terms and conditions then your permission to use this website terminates immediately without the necessity of any notice being given to you. We retain the right to deny access to any person who fails to comply with these terms and conditions.

Changes to our website

We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content and/or the sale of new Products shall be subject to these terms and conditions. Please note that although we try to ensure that the content of our website is accurate, it may contain typographical errors or other inaccuracies.

Content & Liability

Unless otherwise specified all content and materials published on our website are presented solely for your private, personal and non-commercial use.
Our website is controlled and operated by us from our offices in England. The content published on the website is supplied by third parties, we do not control or endorse such content in any way. All content which is offered by third parties that are not affiliated with or otherwise connected with us, are published in good faith but we do not (to the extent permitted by applicable law) accept responsibility for the accuracy of such content and the use of such content. 
We promise that the Product we supply will be of satisfactory quality and that any service we provide to you will be provided with reasonable skill and care.
We have endeavoured to make the descriptions (including all images) of the products as accurate as possible but we cannot be held responsible for changes in Size, Content or Presentation of products made by the relevant manufacturer.

Whilst every care is taken to ensure that the information on the website is accurate, some of the information used in our website is supplied to us by a third party. As our website operates an "as is", “as available” we don't give you any guarantees or warranties of any kind and do not accept any liability arising from any inaccuracy shown on the website or how it is interrupted. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control. You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet connected device.

Our site sells many products which will come into direct contact with you. Normally they will not cause any reaction of any type but some people may, as with all such products, have some reaction. Please take advice before using any of our products, including medical advice especially if you have had any allergic reaction before, have sensitive skin, are allergic to any medicine, are pregnant or might otherwise expect to have to take particular care. If in any doubt, do not use the items without professional advice. We do not give refunds for allergic reactions without photographic evidence and an allergy form must be submitted for our suppliers.

You assume total responsibility and risk for your use of our website and use of all information contained within it. We can't guarantee that everything on our website is free from any viruses or defects or that your use of this website won't cause damage to your computer, it's your responsibility to use the right equipment to view our website. Please note that not all products sold on our site are suitable for use outside of the UK. If you access either website from outside the United Kingdom, you are responsible for compliance with local laws. . The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permitted by applicable law.


These terms and conditions together with the privacy policy, any order form and payment method instructions, if any, are the whole agreement between you and Essentials Pharmacy. 
If any of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other terms and conditions and shall be deemed to be deleted from them. These terms and conditions and your use of our website are governed by English law and you submit to the non-exclusive jurisdiction of the English court.

Privacy Policy

Online privacy practices 
Your right to privacy is important to us. 
We respect your right to privacy. None of the information we collect is passed on to other parties, except when required as part of the business services we provide for you, or as required under UK law. We are keen to strike a fair balance between your personal privacy and ensuring you obtain full value from our website and other products and services we may be able to tell you about. We are fully registered under the company name of Pharmartel Ltd under the Data Protection Act 1998 with registered number Z8744416 and ensure we comply with all protection the Act affords to you.

If you purchase a product or service from us, or if you’d like to activate advanced account features, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address)

Data Collection

We will only collect details about you when you place an order. These will include your name and address, your email address, and various other details necessary to complete a transaction and fulfill your order. We do not collect any information which may be deemed "sensitive personal data" under the Data Protection Act 1998.


Cookies are small pieces of text information created by websites and stored on your computer. Our shopping cart system uses cookies to help maintain your shopping cart while you browse our store. Use of cookies with our shopping cart is not compulsory, but we cannot guarantee that our shopping cart will work for you if you have cookies disabled in your browser. No other information is stored in cookies, and cookies are not used for any other purpose. We may also record which Products you are interested in and which Products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to provide you with an up to date, efficient and reliable service.

3 for 2 Terms and Conditions:

  • Offer is redeemed by adding 3 products to your cart, the lowest priced item in your cart will be provided for free.
  • Offer only applies to full-priced products. Discounted products do not count towards the threshold to qualify for the offer.
  • Offer may not be combined with other special offers, discounts or promotions (including promotional codes) unless stated.
  • Offer excludes delivery charges.
  • Offer is available for a limited time only and subject to change without notice.
  • Offer does not apply to Olverum Bath Oil 125ml, Olverum Bath Oil 250ml. 

New Subscribers Coupon Terms and conditions:

We do run some promotions from time to time for our new subscribers:

  • The promotion is not working in conjunction with any other promotional discount which is over 20% OFF the original price.
  • The promotional code is not working when you are already a customer of ours or use our online services before.
  • We are not able to apply the discount after your purchase.
  • Please clear your browser cache to get the most up to dated prices and offers.


We will not retain any details that you provide, except for your email address. All customer's email addresses are automatically entered into a database so they may receive occasional emails from us about our products or general advice about our products which may benefit them. Customers are free to opt-out of the news services by following the instructions on the bottom of each news email.


Your submission of an order is deemed to be your consent to provide us with your details. We use no other means of data collection.

The information you provide will be kept confidential and will be used only to support your customer relationship with us. We do not disclose or sell your information outside our corporate group except if we sell the whole or part of our business or as set out in this Policy.

Returns Policy

We do accept goods back at Essentials on the basis that the goods have been un-opened and unused and are in a re-saleable condition. By this we mean that all packaging and or bubble wrapping and tamper resistant seals must be intact. Sometimes manufacturers will apply a security seal to the outside of a box, for example GHD irons, if this seal is broken the item cannot be re-sold and we will not be accepted by our Returns Dept.

Before sending the product back to us you will need to contact our Customer Services either by e-mailing [email protected] or by telephoning 0207 404 8808. Please ensure that you do this within 7 working days of receiving your product. We will process your return as quickly as possible and will notify you by e-mail once it has been processed.

Our returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.

We do not accept refunds for make-up, fragrances, Food suplements or nail varnishes due to health and safety rules. We also do not accept returns for items bought from our Clearance section.

Your rights as a consumer

In accordance with the law, you have a 7 day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund. You do not need to give a reason for cancelling your purchase. We are obliged to refund your payment in full within 30 days of your cancellation. Postage costs are not refundable.

If you send back the whole order, you will be charged %10 for our administrative and original postal costs. If you originally had free delivery and by returning an item, the value falls below £60, you will also be asked to pay £6 P & P

Refunds due to Cancellation / Returns

Should you wish to cancel your purchase within the 7 day 'cooling off' period, please email us at [email protected] and we will refund your payment less the postage costs on the order placed. If the goods have been despatched prior to cancellation then please read and follow the instructions below.
Unwanted goods should be returned within 14 days from date of despatch as indicated on the dispatch email sent to you. You should post the goods with a copy of the receipt, unopened and undamaged, to

Essentials Pharmacy 169 Drury Lane Covent Garden London WC2B 5QA

We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by registered post or by special delivery. Proof of postage will not be accepted as proof of delivery. Please remember to send a copy of your purchase receipt with the goods.

If you paid by credit or debit card from this website, your refund will be made directly to your credit or debit card within 30 days of your cancellation. If you paid by any other means, your refund will be made by cheque which will be posted to you within 30 days of your cancellation. There will be no re-stocking charges for cancellations within the 7 day "cooling off" period but a 20% re-stocking charge will apply on all goods returned outside the 7 day "cooling off" period. No refunds will be made on goods returned after 14 days from date of despatch. You will be charged postage again to resend any items which have not been refunded. Goods where the seal has been broken will not be refunded.

Faulty Goods

In the unlikely event of your order being supplied incorrectly or damaged in transit, please call us on 0207 404 8808 within 3 working days of receipt and we will arrange replacement of goods or a refund once we have received and inspected the product/s in question back in their original packaging. You are also advised to return goods by registered post or by special delivery which we will also refund. No refunds will be made on goods returned after 14 days from date of despatch. You will be charged postage again to resend any items which have not been refunded. Goods where the seal has been broken will not be refunded.

Missing Item/Parcel

In the unlikely event that you missed an item or you didn't get your parcel, you need to notify us within 7 days of the date of dispatch. We will then raise an investigation and report back to you of the outcome. Please note that this process might take around 30 working days.

Returned Parcels

Any parcels returned to us due to non collections will only be sent out again with a £6 postal charge or if your order is to be refunded we will deduct %10 of total order to cover restocking, postage and packaging costs.


Discound Code:

  • Subscription codes are only redeemable against your first order on orders over £10, excluding the postage.
  • Not redeemable for cash or use in store.
  • One code at a time.
  • Can not be used in conjunction with any other offer.

Exclusions are: 

Simple, Nivea, Neocell, Hackney Wick Co, Mavala, Gold collagen, Hand Sanitizer, Olvrerum, Omega 3 of Norway, Mooncup, Clinic Treatments, CACI, Dr Paw Paw, Crystal Clear, Special offers, AHS Collagen, Baby Formula, 4head, Dermalogica Biolumin-C Serum Brighter Together Set, Berocca, Neilmed and Floradix Teabags.