Returns

We do accept goods back at Essentials on the basis that the goods have been un-opened and unused and are in a re-saleable condition. By this we mean that all packaging and  bubble wrapping and tamper resistant seals must be intact. Sometimes manufacturers will apply a security seal to the outside of a box, if this seal is broken the item cannot be re-sold and we will not be accepted by our Returns Dept.

If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item

Before sending the product back to us you will need to contact our Customer Services either by e-mailing spa@essentialslondon.com or by telephoning 0207 404 8808. Please ensure that you do this within 7 working days of receiving your product. We will process your return as quickly as possible and will notify you by e-mail once it has been processed.

Our returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.

Your rights as a consumer

In accordance with the law, you have a 7 day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund. You do not need to give a reason for cancelling your purchase. We are obliged to refund your payment in full within 30 days of your cancellation. Postage costs are not refundable.

Refunds due to Cancellation / Returns

Should you wish to cancel your purchase within the 7 day 'cooling off' period, please email us at spa@essentialslondon.com and we will refund your payment less the postage costs on the order placed. If the goods have been despatched prior to cancellation then please read and follow the instructions below. Unwanted goods should be returned within 14 days from date of despatch as indicated on the receipt which is sent with the goods. You should post the goods with a copy of the receipt, unopened and undamaged, to Essentials Pharmacy
169 Drury Lane
Covent Garden
London
WC2B 5QA

We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by registered post or by special delivery. Proof of postage will not be accepted as proof of delivery. Please remember to send a copy of your purchase receipt with the goods. If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item.

If you paid by credit or debit card from this website, your refund will be made directly to your credit or debit card within 30 days of your cancellation. If you paid by any other means, your refund will be made by cheque which will be posted to you within 30 days of your cancellation. There will be no re-stocking charges for cancellations within the 7 day "cooling off" period but a 20% re-stocking charge will apply on all goods returned outside the 7 day "cooling off" period.

No refunds will be made on goods returned after 14 days from date of despatch. You will be charged postage again to resend any items which have not been refunded. Goods where the seal has been broken will not be refunded.

Faulty goods

In the unlikely event of your order being supplied incorrectly or damaged in transit, please call us on 0207 404 8808 within 3 working days of receipt and we will arrange replacement of goods or a refund once we have received and inspected the product/s in question back. You are also advised to return goods by registered post or by special delivery which we will also refund. No refunds will be made on goods returned after 14 days from date of despatch. You will be charged postage again to resend any items which have not been refunded. Goods where the seal has been broken will not be refunded.