Delivery & Shipping

For orders placed before 3pm on a working day, we aim to generally dispatch on the same day (subject to stock availability) so you will receive your delivery  the next working day by Parcelforce(except for Northern Ireland and the Scottish Highlands which will be delivered after 2 working days) International orders, will take longer. Any order placed when we are closed, including bank holidays, then your order will be dispatched on the next working day. However, this is dependent on stock levels and we are reliant on our suppliers, and if for any reason we are unable to dispatch your order we will contact you via e-mail or by telephone and discuss your options. If you need to make an enquiry about an order, please email your order number with the enquiry, or give us a call on 0207 404 8808 during opening hours and a member of our customer service team will be happy to assist you. We are open Monday to Friday from 9am to 7pm and on Saturdays from 10.30am to 5.30am.

We only use Parcelforce for all our postage in the UK, so we can track all our deliveries. It is the only form of postage we use for our own safe guarantee. You are not being charged for this service, but you will be charged £4.95 for general postage and packaging fees for orders under £45. Because we know how important your package is, Parcelforce guarantee they’ll deliver your item the next working day (with certain exceptions). There must be someone present to sign for the parcel. It is free for orders in the UK over £45. (except for Northern Ireland and the Scottish Highlands which will be delivered after 2 working days) International orders, will take longer. If for any reson, Parcelforce are unable to deliver due in the stated time to weather or hub failures for example, we will not be liable.

Parcelforce will deliver to anyone at the stated shipping address. If you do not want anyone else to sign for the parcel you must state that in the special comments when placing your order. We cannot be liable for any parcels that go missing once they have reached the designated shipping address.

We will send you a confirmation email on the day your order has been dispatched so if your order is not delivered within the time scale suggested, then please email us at spa@essentialslondon.com or telephone us on 0207 404 8808 and quote your order number. If you are not at home when your parcel arrives, the courier should leave a card with information regarding where and when you should collect your parcel. They may also try to redeliver. If you do not collect your parcel within the specified timeframe, the parcel will be returned to us. If this happens then you will have to re-pay postage costs of £6 GBP for us to re-send the parcel. If you no longer want the parcel once it has been returned to us, we will refund you what you paid for the order minus the actual cost of delivery to our company. We will dispatch our orders in the designated time but if for any reason there is a problem with Parcelforce i.e strikes or vehicle breakdowns we cannot be held responsible for any delays in receiving your order as it is beyond our control.

International Delivery

We deliver to Europe, USA and most major countries. We only use Royal Mail International Signed For Delivery or ParcelForce for anywhere outside the United Kingdom. Delivery method dependent on weight.
We cannot be held responsible for any import taxes or duties levied by authorities in the destination country. If you have any queries as regards duty on imports we suggest you contact your local customs office.
All items are tracked until they leave the UK – and in some cases on arrival in the destination country. When your item reaches its destination country it is handed over to the local postal service for delivery through their regular registered service. A signature will be taken at the delivery address (please note this will not necessarily be the addressee) which means the item is not left unattended or posted through a letter box. Please note that we cannot routinely provide a copy of this signature. If no-one is available to sign for the item, then it will be retained by the postal administration for a subsequent delivery attempt or collection by the addressee.

Delivery can be from 3 days up to 14 days depending on destination.

Please note that we cannot ship aerosols for international orders.

Delivery charges are dependent on order value and work in a sliding scale. For orders upto £45 the cost is £10. For orders between £45-£80 the cost is £20. for orders between £80 and £160 the cost is £30. For any orders over £160 the cost of delivery is £40. If the weight exceeds our limits we may call you and ask you to pay for any surplus charges. THE SITE WILL CALCULATE A PRICE FOR INTERNATIONAL DELIVERIES DEPENDING ON ORDER VALUE. IF OUR POSTAL COSTS EXCEED THE AMOUNT YOU HAVE PAID WE WILL ASK FOR EXTRA PAYMENT WITH YOUR CONSENT. IF YOU DO NOT WISH TO CARRY ON WITH THE ORDER DUE TO THIS, YOU HAVE THE RIGHT TO CANCEL YOUR ORDER. WE ALSO HAVE THE RIGHT TO REFUSE ANY ORDERS. WE WILL NOT CHARGE YOU ANY MORE MONEY THAN IT COSTS OURSELVES, ONLY TO COVER OUR COSTS.

Last posting dates for United Kingdom for Xmas are Thursday December 22nd. CLICK HERE to download PDF for customers with International Deliveries

Standard Charges