Delivery & Shipping

For orders placed before 3pm on a working day, we aim to generally dispatch on the same day (subject to stock availability) so you will receive your delivery  the next day by Parcelforce. Any order placed when we are closed, including bank holidays, then your order will be dispatched on the next working day. However, this is dependent on stock levels and we are reliant on our suppliers, and if for any reason we are unable to dispatch your order we will contact you via e-mail or by telephone and discuss your options. If you need to make an enquiry about an order, please email your order number with the enquiry, or give us a call on 0207 404 8808 during opening hours and a member of our customer service team will be happy to assist you. We are open Monday to Friday from 9am to 7pm and on Saturdays from 10.30am to 5.30am.

We only use Parcelforce for all our postage in the UK, so we can track all our deliveries. It is the only form of postage we use for our own safe guarantee. You are not being charged for this service, but you will be charged £3.95 for general postage and packaging fees for orders under £40. Because we know how important your package is, Parcelforce guarantee they’ll deliver your item the next working day (with certain exceptions). There must be someone present to sign for the parcel. It is free for orders in the UK over £40.

We will send you a confirmation email on the day your order has been dispatched so if your order is not delivered within the time scale suggested, then please email us at spa@essentialslondon.com or telephone us on 0207 404 8808 and quote your order number. If you are not at home when your parcel arrives, the courier should leave a card with information regarding where and when you should collect your parcel. They may also try to redeliver. If you do not collect your parcel within the specified timeframe, the parcel will be returned to us. If this happens then you will have to re-pay postage costs for us to re-send the parcel. If you no longer want the parcel once it has been returned to us, we will refund you what you paid for the order minus the actual cost of delivery to our company. We will dispatch our orders in the designated time but if for any reason there is a problem with Parcelforce i.e strikes or vehicle breakdowns we cannot be held responsible for any delays in receiving your order as it is beyond our control.

International Delivery

We deliver to Europe, USA and most major countries. We only use Royal Mail International Signed For Delivery for anywhere outside the United Kingdom.
We cannot be held responsible for any import taxes or duties levied by authorities in the destination country. If you have any queries as regards duty on imports we suggest you contact your local customs office.
All items are tracked until they leave the UK – and in some cases on arrival in the destination country. When your item reaches its destination country it is handed over to the local postal service for delivery through their regular registered service. A signature will be taken at the delivery address (please note this will not necessarily be the addressee) which means the item is not left unattended or posted through a letter box. Please note that we cannot routinely provide a copy of this signature. If no-one is available to sign for the item, then it will be retained by the postal administration for a subsequent delivery attempt or collection by the addressee.

Delivery can be from 3 days up to 14 days depending on destination.

Standard Charges